Shipping Policy

Last updated: November 1, 2026

Thank you for shopping with Clark & White Co.

Our goal is to provide clear expectations regarding the processing, shipment, tracking, and delivery of your order. Please review this policy carefully before completing your purchase.

Standard Shipping Rate

Clark & White Co. charges a $7.99 flat-rate standard shipping fee on U.S. orders.

The applicable shipping charge will be displayed at checkout before your order is completed.

Shipping charges are separate from product prices and are generally non-refundable once an order has been shipped.

Order Processing

Orders are fulfilled Monday through Friday, excluding applicable holidays.

In-stock orders submitted to fulfillment before 12:00 PM Eastern Time generally ship the same business day.

Orders submitted after the applicable cutoff time may ship on the following business day.

During periods of high order volume, orders may ship on the following business day regardless of when they were placed.

Please note that order processing time and carrier transit time are separate.

Special-Order Products

Certain products may be classified as special-order items.

Special-order products are generally expected to ship within approximately 3–7 business days, depending on the specific product.

Any applicable processing period occurs before carrier transit time begins.

Estimated Standard Delivery

After an in-stock order has shipped, standard U.S. delivery generally takes approximately:

1–3 business days

Delivery times depend on the destination and distance from the fulfillment facility in Atlanta, Georgia.

All delivery timeframes are estimates rather than guaranteed delivery dates.

Carrier delays, weather, holidays, transportation interruptions, high shipping volume, and other circumstances outside of our control may affect delivery.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address associated with your order.

Customers are responsible for monitoring their tracking information and making appropriate arrangements to receive their packages.

Tracking updates are controlled by the applicable shipping carrier and may occasionally take time to appear after shipment.

Shipping Address

Orders are shipped directly to the shipping address supplied by the customer during checkout.

Please carefully review your address before submitting your order.

Once a package is in transit, it cannot be rerouted or held at a carrier pickup facility through our fulfillment process.

Clark & White Co. cannot guarantee that an address can be changed once an order has entered fulfillment.

Customers are responsible for providing a complete, accurate, and deliverable shipping address.

Signature Requirement

Orders valued over $100 may automatically require a signature upon delivery.

Customers placing higher-value orders should plan accordingly and ensure that someone is available to receive the shipment when required.

Signature requirements are used to help protect higher-value shipments.

Carrier Delays

Once an order has been transferred to the shipping carrier, carrier transportation and delivery operations are outside of Clark & White Co.'s direct control.

Clark & White Co. cannot guarantee delivery dates or assume responsibility for delays caused by USPS, FedEx, or another shipping carrier.

Carrier delays do not automatically qualify an order for a refund or replacement.

Lost Packages

Once a package has been transferred to the shipping carrier, lost-package remedies are subject to the applicable carrier, fulfillment, and package-protection rules associated with the shipment.

Where shipping or package protection is available and has been purchased for an order, eligible loss claims will be handled according to the terms of that protection.

Without applicable package-protection coverage, a package that is lost after leaving the fulfillment facility may not qualify for a refund or replacement.

Submitting a lost-package claim does not guarantee approval.

Packages Marked Delivered

Packages that carrier tracking shows as delivered are not eligible for a lost-in-transit claim through our fulfillment process.

If your tracking information shows that your package was delivered but you cannot locate it, please:

• Check all areas surrounding the delivery location
• Check with members of your household
• Check with neighbors when appropriate
• Verify the shipping address used for your order
• Contact the applicable shipping carrier for additional delivery information

Customers are encouraged to monitor tracking and make arrangements to receive packages promptly.

Stolen Packages

A package that has been confirmed as delivered by the carrier but is subsequently missing or stolen is not considered a package lost in transit.

Clark & White Co. cannot guarantee refunds or replacements for packages reported stolen after confirmed delivery.

Customers may wish to contact the shipping carrier and appropriate local authorities when package theft is suspected.

Damaged Shipments

Carrier-related damage occurring after a package has left the fulfillment facility may be subject to carrier or applicable package-protection rules.

If your package arrives visibly damaged, retain:

• The merchandise
• Shipping box or mailer
• Packing materials
• Shipping label
• Photographs showing the condition of the shipment

Contact Clark & White Co. promptly with your order information and supporting photographs so the available options can be reviewed.

Do not discard packaging while a shipping issue is being evaluated.

Incorrect or Defective Merchandise

If you receive an incorrect or defective product, please contact Clark & White Co. before wearing, washing, installing, coloring, cutting, bleaching, styling, or otherwise altering the merchandise.

Product returns and replacements are governed by our Refund & Return Policy and the applicable fulfillment requirements.

Undeliverable or Refused Packages

Customers are responsible for providing an accurate and deliverable address.

Clark & White Co. cannot guarantee reimbursement of shipping expenses when a package is:

• Refused by the recipient
• Undeliverable because of an incorrect or incomplete address
• Returned because of failed delivery attempts
• Returned because the recipient failed to receive or retrieve the shipment

Additional shipping charges may apply if an eligible returned package must be shipped again.

Multiple Packages

Some orders may be fulfilled in more than one package.

When this occurs, customers may receive separate tracking information for each shipment.

Receiving multiple packages does not mean that the customer has been charged for the merchandise more than once.

Order Changes

Because orders may move into fulfillment quickly, Clark & White Co. cannot guarantee changes or cancellations after an order has been submitted.

Please verify all products, quantities, variants, and shipping information before completing checkout.

Returns and Return Shipping

Returns are governed separately by the Clark & White Co. Refund & Return Policy.

Original shipping charges are non-refundable except where otherwise required by applicable law.

Customers are responsible for applicable return-shipping costs as described in our Refund & Return Policy.

For higher-value returns, customers are strongly encouraged to use a trackable shipping service and consider shipping insurance.

Questions About Your Shipment

For questions regarding an order placed through Clark & White Co., please contact Clark & White Co. using the customer-service information provided on our website.

Please include:

• Your full name
• Order number
• Email address used for the purchase
• Tracking number, when available
• A brief explanation of the issue

Clark & White Co. will review the available order and tracking information and assist according to the applicable shipping, carrier, fulfillment, and store policies.

Clark & White Co. — beauty that keeps up with you.